Return/refund policy form – Gems Of Ro.Me.

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Please Fill Out Return & Refund Form

Surname and Name ( or Company Name )*

Email*

Return Product Name

SKU Number*

Message

I handle the return at my own expense and full responsibility.

I request a shipping label from you, and a courier will collect the item, which I will have carefully packaged and secured the item. In the case of an insurance claim, I will also provide photographic evidence of the package being handed to the courier.
**Refund Deduction:**
1. **Items Paid Up to €/$ 200:**
- **Shipping Deduction:**
- €8 (European Union)
- $15 (Rest of the world)
2. **Items Paid Up to €/$ 700:**
- **Shipping Deduction:**
- €15 (European Union)
- $30 (Rest of the world)
3. **Items Paid Up to €/$ 2000:**
- **Shipping Deduction:**
- €30 (European Union)
- $60 (Rest of the world)
4. **Items Paid Up to €/$ 5000:**
- **Shipping Deduction:**
- €50 (European Union)
- $100 (Rest of the world)
5. **Items Above €/$ 5000:**
- **We will manage to collect it/them personally.**

I received the item damaged, as shown in the video of the unwrapping process and accompanying photos. I request a free return and a full refund.