Conditions Of Sale

• 1. General Information

  This document sets forth the Conditions of Sale applicable to all purchases made through Gemsofrome.com, hereinafter referred to as the “Website.” The Website is owned and operated by Eugenio Domenico Soriani, with NIF (Tax Identification Number) ES Z1187495X, a registered seller of precious and semi-precious stones in Estepona, Spain. The fiscal address, for any legal notifications, is:

  Soriani c/o Integral Asesores
  Calle Notario Luis Olivier, 6
  29602 Marbella
  Spain

  By accessing or using the Website, you agree to these Conditions of Sale. All transactions conducted via the Website are governed by the following terms:

  Website: gemsofrome.com
  Owner: Eugenio Domenico Soriani
  Jurisdiction: Estepona, Spain
  The Website offer precious and semi-precious stones, which are guaranteed to be natural and not synthetic.

  Email: domenicosoriani@gemsofrome.com
  Phone: +34 603357089

  2. Product Description and Seller’s Responsibility

  The Seller is fully responsible for ensuring that product descriptions on the Website are accurate and up to date. In cases where a product is accompanied by a gemological certificate, the following applies:

  • The Seller will provide clear photographs of the certificate.

  • A link to the certificate’s technical specifications will be included.

  • The Seller will only reaffirm the contents of the certificate in the product description.

  Should a discrepancy arise between the Website description and the gemological certificate, the Buyer will be entitled to a full refund, as detailed in the Return and Refund Policy section.

  3. Sales Process

  To make a purchase, the Buyer must select a product and proceed through the checkout process. Coupons may be offered and must be applied at the time of checkout. Retroactive application of coupons after purchase is not permitted.

  4. Payment and Checkout Process

  Buyers may check out as guests or by creating an account. The checkout flow includes:

  • Guest Checkout – No registration required.

  • Retail User Registration – For individual consumers. Requires a valid email address.

  • Business User Registration – For verified businesses seeking access to wholesale pricing. Subject to approval by the Website administrator. Approval may be denied at the sole discretion of the Administrator.

  Accepted Payment Methods

  In addition to bank transfer, the Website supports the following payment options:

  • Credit cards

  • Apple Pay

  • Google Pay

  • PayPal

  These payments are processed securely via the Stripe payment gateway. The Website Owner assumes no liability for technical failures, delays, or other issues caused by Stripe.

  The Website also accepts cryptocurrency payments via the Xmoney payment gateway, specifically:

  • Ethereum (ETH)

  • Bitcoin (BTC)

  As with Stripe, the Website Owner is not responsible for any errors, delays, technical failures or other issues related to the Xmoney platform.

  Bank Transfer Instructions

  For buyers choosing bank transfer as the payment method:

  • Bank account details will be sent via email once the order is completed.

  • The Buyer will have 3 calendar days from the date of order confirmation to complete the transfer.

  • During this period, the selected item will be reserved and marked as “on hold.”

  • If payment is not received within 3 days and no written request for a deadline extension has been submitted by the Buyer, the item will be automatically re-listed for sale.

  5. Pricing

  There are two pricing categories visible on the Website, applied at the Seller’s discretion:

  Retail Price

  • Displayed to all users.

  • Includes 21% VAT for Spanish and EU-based customers, unless otherwise required by EU VAT distance selling thresholds. 

  • Excludes VAT for customers outside the EU.

  • Price differences due to VAT inclusion or exclusion are not grounds for refunds.

  Adjusted Pricing (for Business Users)

  • May be offered to selected registered and approved business users.

  • Applied on a case-by-case basis at the sole discretion of the Website Administrator.

  • May include promotional discounts, special offers, or individually agreed pricing.

  • Not all approved business users will receive the same pricing conditions.

  • These terms may be modified or revoked at any time without prior notice.

  Important Notice for Spanish Business Customers

  • Spanish business entities accessing adjusted pricing must be aware that 21% VAT will be added at checkout, as required by Spanish tax law.

  • This VAT charge is mandatory and automatically applied.

  • It will be clearly itemized on the invoice.

  • It is the Buyer’s responsibility to declare and account for VAT correctly through the reverse charge mechanism when applicable.

  6. Shipping and Delivery

  Shipping costs are calculated based on:

  • Destination country

  • Product value

  • Product weight

  At the Seller’s sole discretion, free shipping may be offered on qualifying orders. All shipments are fully insured and packaged securely.

  Shipping Times

  All processing and delivery times are calculated based on GMT+1 (Madrid).

  7. Gemological Certificate

  Buyers may request a gemological certificate via the “add-on certification” dropdown. Conditions:

  • Additional Cost: Displayed transparently during selection.

  • Processing Time: Estimated completion time will be stated and may delay final delivery.

  If the gemological certificate reports characteristics inconsistent with the Website description, the Buyer will be entitled to a full refund, processed within 3 business days of the Buyer’s written notification.

   7.1 Consolidated Shipping for Multi-Item Orders (No Partial Shipments by Default)

  If an order contains more than one item and certification is requested for any item(s), the entire order will be dispatched in a single shipment once all items are ready, including the certified item(s). Partial shipments are not provided by default. The estimated processing time shown for the certification service will therefore extend the overall dispatch date of the order.

   7.2 Optional Partial Shipment (On Written Request, Subject to Approval and Fees)
  At the Buyer’s written request, the Seller may authorize a partial shipment, subject to the Seller’s prior approval and the following conditions:

  • Additional costs: Extra shipping and insurance fees will apply per additional parcel and will be quoted in writing for the Buyer’s approval.

  • Customs & taxes: Each parcel may incur separate customs duties, taxes and handling fees, which are the Buyer’s responsibility.

  • Timelines & tracking: Each parcel will have its own dispatch timeline and tracking number; delivery estimates will differ accordingly.

  • Returns: Return/refund periods and requirements (including the mandatory unboxing video) apply to each parcel individually from its delivery date.

  • Free shipping: Any free-shipping offer applies only to the default single consolidated shipment unless otherwise agreed in writing.

  • Certification items: Any parcel containing an item pending certification will not ship until that certification is completed, unless the Buyer formally waives the certification in writing for that item.

  • Discretion: The Seller may decline partial shipments where not practical, not secure, or not compliant with insurance/carrier restrictions.

  8. Buyer’s Responsibilities

  To complete an order and ensure proper delivery, the Buyer must provide:

  • Full legal name

  • Active phone number

  • Valid email address

  • Accurate shipping address

  Incorrect or incomplete information may cause delays and could void eligibility for returns.
  Additionally, the Buyer is required to record a video while opening the package upon receipt, recording properly the item bought, to serve as proof of the item’s condition at delivery.

  9. Return and Refund Policy

  The Buyer has 14 calendar days from the date of delivery to request a return. To initiate the return process, the Buyer must complete and submit the return form, accessible via:

  • Payment confirmation email

  • User dashboard (for registered accounts)

  • “Services” section in the Website footer

  At the page 2 of Return form, Buyer must choose between Return Shipping Options:

  1. Buyer Handles Shipping:

     The Buyer may choose to return the item at their own expense and full responsibility. In this case, the Seller will not be liable for any damage or loss occurring during transit.

  2. Seller-Arranged Return Shipping:

     The Buyer may request that the Seller arrange a courier for the return.

     • The shipping cost will be clearly specified on Page 2 of the return form.

     • This amount will be deducted from the final refund.

  3. Item Received Damaged:

     If the Buyer claims the product was received in a damaged condition, they must:

     • Select the corresponding option on the return form.

     • Be entitled to a full refund of the product cost and all associated shipping costs.

     • Provide a video clearly showing the damaged item as it is being opened from the original, sealed packaging.

     • Failure to provide this video will automatically void eligibility for any refund, including the product cost and shipping fees.

  Return shipping costs will not exceed the original shipping charge paid by the Buyer, unless the product is confirmed to be defective or damaged as per the conditions above.
  Any applicable customs duties, taxes, or import/export fees will also be deducted from the final refund.

  10. Packaging and Video Proof for Returns

  Returned items must be securely packaged to avoid damage in transit. Upon arrival, the Seller will record a video of the unboxing to verify condition. Refunds will only be issued if the returned product matches the original shipped condition.

  Refunds are processed within 3 business days of receiving the returned item and are issued via the original payment method. If unavailable, bank details must be provided by the Buyer for alternative refund processing.

  11. International Orders

  Buyers outside the European Union are responsible for paying:

  • Local customs duties

  • Sales or import taxes

  • Any related fees upon delivery

  The Seller does not cover or reimburse these costs. Buyers are encouraged to verify applicable charges with local authorities before ordering.

  12. Delivery and Shipping Time

  Orders are shipped within 3 business days after payment confirmation. A photograph of the package will be taken by the Seller prior to dispatch.

  Buyers must record a continuous video when opening the package, clearly showing the unopened parcel, the label with the recipient’s name, and the unboxing process and the item bought and its condition. This video serves as irrefutable proof of the item’s condition at the moment of delivery and must be safely stored by the Buyer.

  The Buyer must be able to provide this video upon request in order to initiate or complete any return or refund request.
  Failure to provide this video will invalidate all rights to return or refund.

  This requirement is explicitly stated in the shipping confirmation email sent to the Buyer, and by proceeding with the purchase, the Buyer acknowledges and agrees to this condition.

  13. Seller’s Rights and Discretion

  The Website Administrator reserves the right to:

  • Approve or deny business account registrations

  • Adjust pricing or shipping policies based on specific cases

  The Seller also reserves the right to update these Conditions of Sale at any time without prior notice. Buyers are responsible for reviewing the terms before completing a purchase.

  By completing a transaction on the Website, the Buyer confirms acceptance of these Conditions of Sale.