At Gemsofrome.com, we are committed to ensuring a satisfactory shopping experience. If you are entitled to a refund under our Conditions of Sale, please review the following Refund Policy, which is governed by the Conditions of Sale outlined on our website.

1. Refund Eligibility
Refunds are available under the following conditions:

• The item must be returned in accordance with our Return Policy (as outlined above).

• Refunds are processed for items that are eligible for return, excluding any shipping or additional charges unless otherwise specified (e.g., in the case of damaged items).

• In case of damaged items, you will receive a full refund including the shipping costs, provided the video of the unboxing and damage is submitted as per the requirements stated in our Return Policy.

2. Refund Process
Once we receive the returned item, we will:

• Inspect the product to verify that it meets the return conditions.

• Process the refund through the same payment method used for the original purchase.

The refund will be processed within 3 business days of receiving the returned item. If the original payment method is no longer available, we may request alternative payment details in order to issue the refund.

3. Shipping and Handling Costs
Please note that shipping costs are non-refundable, unless the item was defective or damaged upon arrival. In the case of returns under such circumstances, the shipping costs will be refunded in full.

4. Buyer’s Responsibilities
It is the Buyer’s responsibility to ensure that the returned item is received in its original condition, and to provide all necessary documentation, including a video of the unboxing process. Refunds will only be processed if the item is returned in the same condition as it was shipped.

5. Legal Framework
This Refund Policy is subject to the Conditions of Sale and is governed by the same terms. By proceeding with a purchase on Gemsofrome.com, you acknowledge and agree that the refund process will be subject to these policies, as well as any applicable laws and regulations under Spanish law and European Union directives.